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Privacy policy.
What we collect when you get in touch, what we do with it, and how to ask us to delete it.
Greenlight Property & Garden (“Greenlight”, “we”, “us”, “our”) respects your privacy. This page explains what personal information we collect when you use our website or get in touch, how we use it, who we share it with, and your rights under the New Zealand Privacy Act 2020.
Who we are
Greenlight Property & Garden is a garden maintenance, and tree, hedge and stump removal business based on the North Shore and serving Auckland. You can contact us at greenlightcontact@pm.me or 021 0800 4783.
Information we collect
Information you give us
When you request a quote, book a job, request a callback, submit an online lead form, or contact us by phone, text or email, we collect the details you choose to provide. This is usually your name, phone number, email address, property address or suburb, and details of the work you would like done.
The optional survey
After you send a quote request we may ask one optional question about how you found us, plus a free-text box. It is entirely optional, answering it makes no difference to your quote, and you can decline it or leave any part blank. If you do answer, we store your answers alongside your enquiry and email them to ourselves. We use this only to understand which channels our enquiries come from.
Information collected automatically
When you visit our website, we collect standard analytics information through Google Analytics 4, including the pages you view, how you arrived at our site, your approximate location (city or region), and your device and browser type. This is collected using cookies and similar technologies.
Advertising and lead information
If you reach us through one of our Google Ads, Google may record that your visit, call or enquiry came from an ad, and we may receive the details you submit through a Google lead form (your name, contact details, and your answers to questions such as the service you need). If you call a number shown in one of our ads, information such as the time, duration and your phone number may be recorded for measurement, and calls may be recorded for quality purposes where this is indicated to you.
How we use your information
- To respond to your enquiry, prepare quotes, schedule and carry out work, and invoice you.
- To contact you about your job or quote.
- To understand how our website and advertising are performing, and to improve them.
- To meet our legal, tax and accounting obligations.
We do not sell your personal information.
Who we share it with
We use trusted third-party providers to run our business and website, and your information may be processed by them on our behalf:
- Google (Google Analytics and Google Ads): website analytics and advertising measurement.
- ServiceM8: our online quote, booking and job-management system.
- Cloudflare: website hosting, delivery and the database our enquiry form writes to.
These providers may store and process information outside New Zealand (for example in Australia, the United States or other countries). We share only what is necessary and expect them to protect your information.
Cookies and analytics, and how to opt out
Our website uses cookies for Google Analytics and Google Ads measurement. You can:
- Install the Google Analytics Opt-out Browser Add-on to stop Google Analytics collecting your data.
- Manage the ads you see and turn off ad personalisation at Google Ad Settings.
- Control or delete cookies through your web browser’s settings.
How long we keep your information
We keep enquiry and customer information for as long as we need it to provide our services and to meet legal, tax and accounting requirements, and then delete or anonymise it. Google Analytics data is retained according to our Google Analytics settings (by default, up to 14 months for user-level data).
Your rights
Under the Privacy Act 2020 you have the right to ask us for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, email greenlightcontact@pm.me. We will respond as soon as we can and within the timeframes required by law.
Keeping your information safe
We take reasonable steps to keep your information secure and to limit access to the people who need it to do their work.
Complaints
If you have a concern about how we have handled your personal information, please contact us first at greenlightcontact@pm.me so we can put it right. You also have the right to complain to the Office of the Privacy Commissioner at privacy.org.nz or by phoning 0800 803 909.
Changes to this policy
We may update this policy from time to time. The current version is always on this page.
Contact us
Greenlight Property & Garden
North Shore, Auckland, New Zealand
Email: greenlightcontact@pm.me
Phone: 021 0800 4783
Tell us what needs doing.
We will come back with a per-job price and a date. Auckland wide.